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How can I have the price of your Italian coffee?
Just ask a quotation, submit to info@coffeeit.com.
Why don't you publish the prices?
They depend on too many factors. Publishing a price list is almost impossible.
I am a home consumer, I love high quality Italian coffee, may I buy it directly from you?
No. We are sorry but we just sell to coffee professionals (importers, distributors, coffehouses, etc.) able to order large quantities (see below for minimum order volume).
Are you requiring any minimum purchase?
Yes. We only do business with coffee professionals who need pretty large volumes of coffee.
Our minimum order is 3+ pallets, that is approx 1.500 kg (3,000 lbs).
How are your prices, compared to other market players?
We prefer other players struggle positioning themselves as a cheap alternative. Our marketing weapons are the quality of our premium coffee and the "old style" service and assistance. Price is not a factor that we leverage.
What types of payment do you accept?
We accept payments through wire transfer.
Do you ship internationally?
Of course: CoffeeIT can ship worldwide. Your location is not a constraint for doing business with us.
How do you determine shipping rates?
Shipping fees are based on the volume of the coffee, and on the method of shipment.
Each Country has different delivery costs, that are clearly indicated in the documentation that we exchange with our customers prior to their order.
Should I consider any duty charges on top of the price of coffee?
It depends. All deliveries to Countries belonging to the European Union are duty free. For shipments out of European Union, or in other continents, contact your local customs office to know the duty rate.
Some examples:
- AUSTRALIA 15%
- JAPAN 5%
- USA 4.33%
What are your shipping methods?
We most of the times use overseas transportation for huge volumes.
Higher urgency shipment can be done via air.
DHL or UPS Express or FedEx or Priority Mail are the services used to ship coffee samples.
What is the estimate delivery time for purchased coffee?
We commit to ship out bulk orders in 15-20 working days.
What is the estimate delivery time for coffee samples?
Coffee samples are prepared and shipped within 2-3 working days. They get to destination in 2-3 working days, if shipped via carrier (UPS; DHL, FedEx, etc), or 10-15 calendar days, when shipped via priority mail.
Read more on coffee sample policy.
Are shipments insured?
Yes, all coffee shiments are covered by assurance.
Do you keep coffee in stock?
No. We do not keep any roasted coffee in stock. We always roast and deliver on demand.
In order to guarantee fast delivery time, we just keep a stock of green coffee. So, when we get an order, we just have to roast the coffee, package it, and ship to destination.
Can I get a tracking number for my shipment?
It depends on the shipping method. If you need to have a track number, ask it at info@coffeeit.com when tho goods is shipped.
Do you sell coffee makers? (e.g. espresso coffe makers, moka's, grinders, etc.)
Yes, we sell a few, but only as a complement of our coffee sales. Visit our coffee maker equipment page.
Are the coffee machines covered by warranty?
Equipment are covered by a 1 year international warranty by the producers. When a repair is needed - within the first 12 months - the customer will be responsible for the shipping charges to CoffeeIT. CoffeeIT will forward to the producer that will fix the product in warranty and will ship it back to the final customer, free of charge.
Need assistance, or have questions, comments, or suggestions about CoffeeIT? In order to find all the help and information you need, just contact us
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